Frequently Asked Questions
Everything you need to know about our sports technology and services.
What is the standard shipping timeframe for Rapsodo monitors?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.
Do I need a subscription to access my data?
While basic features are available for free, a Rapsodo Membership provides advanced data analytics, cloud storage, and video playback features to help maximize your performance.
What is your return policy for hardware?
We offer a 30-day return policy for all hardware products. Items must be returned in their original packaging and in like-new condition to be eligible for a full refund.
Does my Rapsodo device come with a warranty?
Yes, all new Rapsodo monitors include a one-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Which devices are compatible with the Rapsodo apps?
Our apps are optimized for iOS devices. We recommend using a recent iPad or iPhone model running the latest iOS version for the best data processing experience.
Can I use Rapsodo units both indoors and outdoors?
Yes, our units are designed for versatility. However, ensure you have the required distance for ball flight tracking as specified in your device's user manual.